APPROVE As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for purchase. delivery Delivery occurs when the buyer or his representative receives the product (game or software serial code). All of our products are delivered digitally in the form of the product key of the product. Most product keys are delivered automatically and can be retrieved immediately after purchase. How to find the code: Go to "My Account" by clicking on the top right corner of the web page: "Hello, [your name]". Tap on "Orders". Find the correct Order ID and press the far right "VIEW" button under "TRANSACTIONS". Below the total amount on the order page, there are product keys for each product you purchased. IF YOU CAN'T FIND THE PRODUCT KEY: If the product key is not listed on the order page, it will be automatically emailed to you within one hour of purchase (Monday-Sunday 9:00-23:00). If you have not received the product key after two hours, please contact us. TRANSPORT Downloads are emailed within 5 minutes of purchase, 7 days a week, 365 days a year. If you have not received your email with the download and instructions, please wait for 10 minutes. We always send 2 emails to make sure you get our email in your inbox. If it has been 10 minutes since your purchase and you have not received your product keys, please email us at email@example.com with your full name or order number and we will respond promptly with your download and instructions. You can also call us at +44 78 65 644 032. PHYSICAL PRODUCTS Ground: 1-2 days processing time. 4 - 10 Business days for delivery Express Savings: 1-2 days processing time. 2 - 3 working days for delivery Standard Overnight: 1-2 days processing time. 1 business day for delivery. Please note that the times quoted are estimates and may arrive earlier depending on product availability.